Shipping policy

1) Shipping Locations

We currently ship to Australia only via Australia Post. 

2) Shipping Costs

Flat-rate shipping: $8.95 Australia-wide

Free shipping on orders over $77.00

3) Processing & Dispatch Time

All orders are processed within 3 business days.

Orders are dispatched Monday to Friday (excluding public holidays).

4) Estimated Delivery Timeframes 

Delivery estimates start from the day your order is dispatched.

Typical delivery times:

  • Metro areas: 2–5 business days
  • Regional areas: 3–7 business days
  • Remote areas: 5–10+ business days

Please note: Delivery times are estimates only and may vary due to Australia Post delays, weather, peak periods (e.g., Christmas), or service disruptions.

5) Tracking

Where available, tracking details will be emailed to you (via the email address you provide when completing your order), once your order has shipped.

You can also check your tracking via the Australia Post website with link provided.

6) PO Boxes & Parcel Lockers

We can ship to:

  • PO Boxes
  • Australia Post Parcel Lockers

7) Incorrect Address / Failed Delivery

Please ensure your shipping details are correct before checking out.

If an order is returned to us due to:

  • Incorrect/incomplete address
  • Failed delivery attempts
  • Unclaimed parcel

We may charge a re-shipping fee before sending again.

8) Damaged Parcels

If your order arrives damaged, contact us within 48 hours of delivery at hello@fitat60.com with:

  • Your order number
  • Photos of the damage (including packaging)

We’ll work with you to resolve the issue as quickly as possible.

9) Lost or Missing Parcels

If tracking shows your parcel is delayed or missing, contact us at hello@fitat60.com.

We will lodge an investigation with Australia Post.

Investigations can take 5–10 business days.

Please note that risk of loss passes to you once the goods are delivered to your nominated delivery address, in accordance with the Australian Consumer Law.

10) Contact Us

If you have any questions about shipping, email: hello@fitat60.com

Business hours: Mon-Fri, 9am-5pm