Privacy policy
Last updated: 25 December 2025
Fitat60 (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products and services (the Services). Our Services are powered by Shopify.
This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy prevails to the extent of the inconsistency in relation to personal information.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. What is Personal Information
“Personal information” has the meaning given in the Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
2. Personal Information We Collect
Depending on how you interact with the Services, we may collect the following types of personal information:
- Contact details: name, billing address, shipping address, phone number, email address
- Payment information: payment method details and transaction records (note: payment card details are processed securely by third-party payment providers and are not stored by us)
- Account information: username, password, preferences and settings
- Transaction data: products viewed, added to cart, purchased, returned or exchanged
- Communications: enquiries, support requests, reviews and feedback
- Device and technical information: IP address, browser type, device identifiers, cookies and similar technologies
- Usage information: interactions with the Services, including pages viewed and features used
We do not knowingly collect sensitive information unless it is reasonably necessary and you have consented or it is otherwise permitted by law.
3. How We Collect Personal Information
We collect personal information:
- Directly from you when you create an account, place an order, subscribe, contact us or otherwise interact with the Services
- Automatically through cookies, analytics tools and similar technologies when you use the Services
- From service providers who assist us in operating the Services
- From third parties such as marketing partners or social media platforms, where permitted
4. How We Use Personal Information
We use personal information for the following purposes:
- Providing and managing the Services, including processing orders, payments, shipping, returns and customer support
- Account administration, including authentication and security
- Improving and personalising the Services, including analytics and product recommendations
- Marketing and communications, including email and SMS marketing (you may opt out at any time)
- Fraud prevention and security, including detecting and preventing unauthorised activity
- Legal and regulatory compliance, including responding to lawful requests
5. Marketing Communications
We may send you marketing communications where permitted by law. You may opt out of receiving marketing emails or messages at any time by using the unsubscribe link or contacting us.
Transactional or service-related communications may still be sent where necessary.
6. Disclosure of Personal Information
We may disclose personal information to:
- Shopify, payment processors and other service providers who help operate the Services
- Logistics and fulfilment partners to deliver your orders
- Marketing and analytics providers to assist with promotions and performance analysis
- Professional advisers such as accountants, lawyers or auditors
- Government authorities where required by law
- Third parties with your consent or at your direction
We do not sell personal information.
7. Overseas Disclosure of Personal Information
Some of our service providers, including Shopify, store or process personal information outside Australia (including in the United States and Canada).
Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles, or an exception under APP 8 applies.
8. Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve its services.
Shopify may process your information in accordance with its own privacy policy, available at:
https://privacy.shopify.com
9. Cookies and Analytics
We use cookies and similar technologies to operate, analyse and improve the Services, including for marketing and analytics purposes.
You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.
10. Third-Party Websites
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
11. Children’s Privacy
The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
12. Security and Retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. However, no system is completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
13. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
We will respond within a reasonable time and may need to verify your identity. In some circumstances, we may refuse access or correction as permitted by law.
14. Complaints
If you have a complaint about how we handle personal information, please contact us first so we can try to resolve it.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.
16. Contact Us
For privacy enquiries, access requests or complaints, email: hello@fitat60.com
